Three keys to success

For brick and mortar small businesses like retailers, restaurants and art galleries, the three keys to success today are:
1 - Be found
2 - Be open
3 - Be present
     Let’s take a look at each one, to help you find ways to make these keys work for you.
     Be found – this means using every opportunity available to you to help customers find you the only way they know how – on the Internet. Whether it’s a website, blog, facebook page or your free page on the Chamber web site, customers need to be able to find you online.
     Be Open – to be open means two things. First, being physically open during times that customers are known to be active. Second, by providing extensive information about your enterprise during times you are not open for business. Signage, QR Codes for Smartphone users, placards directing customers to your web properties, brochures about your products and services – all of these are attributes of 'being open.'
     Be Present – perhaps the most difficult key to master and yet by far the most important. 'Be present' means to greet customers warmly and to engage customers actively. Be able to eloquently describe your business and its value proposition in the customer's terms. Distinguish yourself from other options your customers might have.
     Use these three keys to unlock your success.

About Me

My photo
My promise to you
• Accessible
• Respectful
• Accountable


My Goals

1) To help business owners and executives create an actionable vision of success for a fulfilling and prosperous business life.

2) To help broadcasters and podcasters deliver engaging entertainment as a guest with expertise in business and entrepreneurship.

3) To share what I've learned in my roles as
• The holder of a masters degree in business administration (MBA)
• An operations management executive in the private and public sectors
• A community and trade economic development specialist
• A business retention and expansion consultant
• A director of small business development centers
• A certified business advisor

What my clients say:

"You were very helpful and enlightening, as well as encouraging."

"Working with Kevin takes me to my non-stop epiphany zone."

"You are really helping me to focus and grow and it was fun too."

"I came back from our meeting renewed and with clarity of direction."

"You are a fabulous asset, trusted, helpful and always cheerful!"

"Kevin helped me understand that starting a business was not my best option - I am so grateful."